Returns & Refunds
General
These terms and conditions are of use of tarinn4vet.com web service (referred to hereinafter as the Service Provider) owned by Tarinn Inc, (referred to hereinafter as the “we” “us” or “our”).
We reserve the right to make changes to our webshop and these Terms and Conditions at any time by posting on this website, without any other notice. By accessing or using any part of the site, you agree to be bound by these terms and conditions.
Ordering
Ordering is possible online at any time and does not require registration. After placing the order, you will receive order confirmation email.
Service Provider reserves the right to reject any order in its sole discretion.
Online store is intended for private individuals, vat taxes are included where applicable.
Customer Responsibilities
The customer warrants to the Service Provider that the information he/she provides during the ordering process (and any notification of change of such information) is true and correct.
Payments
Payments are delivered via trusted partners in Bank T/T Payments and PayPal. We accept Bank T/T Payments and PayPal payments.
Delivery
Delivery methods are DHL, USPS, By Air.
Damaged Shipments
In the unlikely event that the shipment is faulty or damaged, contact us immediately at info@tarinn.com and we will get things sorted. Please take pictures of damaged shipment and notify the courier bringing you the package that it has been damaged.
Cancellation and Returns
Returns are accepted 14 days from the delivery. Unfortunately, when your order has entered the shipping process, cancellation of the shipment or changes to the order (e.g. amount of products or the shipping address) are no longer possible. However, you can cancel the purchase for 14 days after the order date, and once your order arrives, return unused products within 14 days of delivery to receive a refund. However, we can charge shipping and handling fees if your order is already processed and cannot be cancelled anymore. Shipping and handling fees will be reduced from the final amount refunded to you. You will get your refund after we receive your return on cancelled order.
You can return new, unused product within 14 days from the delivery at your own cost. Please contact our customer service if you want to cancel or return your order: info@tarinn.com
Refusing the delivery, not paying the customs fees, or not picking up the delivery is not accepted as a return.